People with Reduced Mobility
The Dublin Airport Authority (DAA) is dedicated to providing accessibility for people with reduced mobility. Currently, the provision of assistance for people with reduced mobility is the responsibility of the airlines though the airport provides the infrastructure that enables passenger access through the terminal to the aircraft by means of lifts and ramps.
When travelling, passengers with reduced mobility should notify their airline or travel agent directly when booking if special facilities/assistance are required. Some airlines provide wheelchair assistance as part of their passenger handling service. Other airlines outsource this service to Fernley Limited, an independent company providing various support services on request.
Fernley provide passenger assistance to and from the aircraft using specialised equipment to ensure the safe and comfortable movement of passengers. Fernley can be contacted at the airport on +353 1 814 5505 The DAA welcomes any comments on the levels of service provided and will ensure that the feedback received will be passed on to the relevant bodies.
However, from 2007, under new EU Legislation, the airport authorities will be responsible for the provision of assistance for people with reduced mobility.
In line with the Department of Transport's objectives, it is the aim of the Dublin Airport Authority, "that all passenger transport providers should provide the highest possible degree of accessibility, subject to available resources and competing priorities and rules of practicality."
The DAA has set up a Disability Users Group made up of representatives from a broad range of organisations catering for individuals with specific disabilities. This Users Group includes the Irish Hard of Hearing Association, the Irish Wheelchair Association, the National Council on Ageing and Older People, Inclusion Ireland, the National Association for Deaf People, Irish Guide Dogs for the Blind and People with Disabilities in Ireland.
Our aim in establishing this group is to ensure that any decisions relating to future developments are fully communicated to those people or groups with specific needs. The Dublin Airport Authority provides the following facilities (which are continuously monitored) for passengers with reduced mobility:
1. Set down area on the Departures and Arrivals roads for people with reduced mobility.
2. Specially reserved easy access car parking spaces are available on the ground level of the multi-storey car park for both long-term and short-term stays. The spaces are linked to car park control by an intercom system. Reduced parking rates apply for long-term stays.
3. Fully accessible terminal building.
4. Specially adapted facilities including toilets and lifts, all clearly signposted. All new lifts have an inbuilt voiceover and have Braille buttons.
5. A series of induction loops to facilitate the amplification of announcements for passengers with hearing difficulties.
6. A counter loop system at the information desk to facilitate clear communication with the information assistants on duty.
7. A wheelchair-friendly facility at our Information Desk in the Arrivals Hall.
The Dublin Airport Authority is a customer service-oriented organisation. Should you need any assistance at the Airport please do not hesitate to contact our Customer Relations Agents or any available staff member.
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