Services:
A variety of services for the convenience of passengers using Warsaw Frederic Chopin Airport are available at Terminal 1. Before departure, you may receive some information, pay bills, take out an insurance policy or have a meal in one of several catering establishments.
Information point: The information point is located in the central part of the Departures Hall. Staff from the airport, Customs Service and ground service companies provide information and help passengers from 06.00 to 22.00 daily. FIDS - the Flight Information Data System and the screens located all over the airport ensure ongoing access to information about currently served flights.
Tourist offices: The services of several tourist offices situated in the passenger terminal include selling air tours, booking hotels and selling train and coach tickets.
Car Wash: Hand car wash is located in multi-storey car park P-1, level 1. Open:
Monday - Friday: 08.00 - 18.00, Saturday: 08.00 - 14.00
phone: +48 (22) 650 28 99
Post office: The post office is located in the Departures Hall. It is open from 08.00 to 20.00 on weekdays and from 08.00 to 14.00. on Saturdays.
Bank: A branch of BPH S.A. is located on the Departures level. The bank is open from 08.00 to 18.00 on weekdays and from 08.00 to 13.00 on Saturdays. In Terminal 1 there are also nine currency exchange bureaus and six cash points.
Catering: Terminal 1 provides the following catering facilities: 2 restaurants operated by LOUIS waiter's service and coffee bars serving coffee, tea, drinks and snacks (Café Voyage - Departures Hall, Nescafe - Transit Zone, Coffeheaven - Transit Zone, Jowisz - Arrivals Hall). In Etiuda Terminal there are vending machines (automats) serving snacks and drinks.
Newspapers: Newspaper kiosks selling Polish and foreign newspapers and magazines are located in the public waiting areas in Terminal 1.
Observation deck: All aviation enthusiasts and visitors to Warsaw Frederic Chopin Airport have access to the payable observation deck from which they may observe take-offs and landings of aircrafts, aircraft movements on the apron and aircraft ground servicing. All visitors are subject to a meticulous security check prior to admission to the observation deck.
Ticket price: standard PLN 4,00, reduced PLN 2,00 // Opening hours: 6.30 until 20.30
Childcare room: In Terminal 1 there are childcare rooms with adequate facilities. Childcare rooms are free of charge. To use a childcare room, please contact PPL's Shift Manager whose office is located in the Departures Hall. Phone: +48 (22) 650 35 25
Retail: In the public waiting area of the airport there are retail shops selling food, alcohol, souvenirs, cosmetics, toys and jewellery. Passengers with boarding cards may shop in the duty free zone.
First aid point: Should first aid be necessary, please ask airport personnel to advise the medical services on duty. The telephone number of the airport medical point: +48 (22) 650 24 44.
Baggage trollies: Baggage trollies are available for passengers free of charge from in front of the Departures Hall or in the Baggage Reclaim Hall.
Chapel: The Chapel is situated in the transit area (behind the passport control desks) and is open to travellers during airport opening hours. Holy Massis read on Sundays at 09.30, 10.45 and 11.30. Phone: +48 (22) 650 43 94, Fax: +48 (22) 650 43 95. You can also visit Kapelania (Chaplaincy) web site.
VAT refund office: VAT refund office is situated in the Departure Hall, in the transit area (behind passport control). Foreign tourists - non-EU citizens - may claim VAT refund if they take the products they have bought in Poland abroad. Refund is payable upon submission of Global Refund Cheque, certified by a customs officer, which the passenger receives in a shop offering tax free shopping service. The office is open every day, between 6 am and 10 pm. Find out more at: www.globalrefund.pl.
Tourist information office: The tourist information office is located in the Arrivals Hall. It is open from 08.00 to 20.00 daily. Tourist information is also provided by phone. The number is 9341. Please visit Stołeczne Biuro Informacji i Promocji Turystycznej (Municipal Bureau of Tourist Information and Promotion) web site.
Insurance: At the airport, travellers may take out a comprehensive insurance policy against the risks of air travel including accidents, costs of medical treatment, assistance during travel, loss of baggage, cancellation or interruption of air travel. The insurance desk is located in the Departures Hall.
Left luggage: The left luggage office is located in the Arrivals hall, providing a round-the-clock service.
Executive Lounges:
Warsaw Frederic Chopin Airport offers pre-flight facilities to passengers who appreciate comfort, silence and relaxation in Executive Lounges. These exclusive waiting rooms are located in the transit area of Terminal 1 and are open free of charge to business class passengers on international flights and to economy class passengers against payment (80 PLN + VAT) and to personnel of companies which have concluded a relevant contract with 'Polish Airports' State Enterprise (PPL).
The Executive Lounges invite you to an open bar serving a wide range of alcoholic drinks, hot and cold drinks and snacks. Passengers waiting for their flights may use computers with Internet access, watch satellite TV, look at the visual information system with the current flights timetable and read various Polish and foreign newspapers and magazines.
The "Fantasia" Executive Lounge is open 24 hours a day, whereas the "Preludium" Executive Lounge welcomes passengers from early in the morning until late at night.
For detailed information regarding regulations and price schedules applying to Executive Lounges, please contact the Shift Managers at Warsaw Frederic Chopin Airport, phone no: +48 (22) 650 35 25, or enquire with the reception staff of a given Lounge:
"Fantasia" - phone: +48 (22) 650 27 65
"Preludium" - phone: + 48 (22) 650 27 68
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