HELP ONLINE - FAQ : : : : :
	Find your own answer to any of your questions. Search through our Browsing, My account, Airfares, Lodging and Tours frequently asked questions. You may also send us your questions by e-mail using our customer support form or call us on the phone number provided below.    GENERAL >>      BROWSING FAQ >> About Us Contacting Best Travel Store Submitting an online general request Payment And Cancellation Policy Can I change my reservation after final payment?    MY PROFILE FAQ >> Changing my personal information Managing accompanying persons Viewing my past or pending reservations Do you store my credit card information?    FLIGHTS FAQ >> Searching for a flight Booking a flight After I have purchased General FAQ    LODGING FAQ >> Searching for a hotel and room Booking a room After I have purchased General FAQ Category Rating Room types and sizes    TOURS / VACATIONS FAQ >> Searching for a tour Booking a tour After I have purchased General FAQ Tour Guides    TRAVEL DOCUMENTS >> Documents required for international travel What documents are issued by Best Travel Store       Minimum browser requirements User Agreement Privacy Policy Browsing is very slow     CONTACTING US ELECTRONICALLY   Use our ONLINE SUPPORT FORM for all general product and/or service inquires. CLICK HERE to access this form.   Choose from below email addresses to contact our various departments on other listed issues:   CUSTOMER SUPPORT (if you have already made reservations) CustService@bt-store.com REFUNDS AND CANCELLATIONS: CancelRefund@bt-store.com TECHNICAL SUPPORT (ISSUES RELATED TO ONLINE BROWSING, LOGINS ETC.) TechSupport@bt-store.com   CONTACTING US BY PHONE   All telephone calls will be answered during our office hours 9.00 am to 6.00 pm on weekdays. During weekends, please use our electronic ONLINE SUPPORT FORM.   Customers from Americas should contact our US office. All other customers should contact our European office:   United States Of America Ph.: (626) 256-1249 Fax: (626) 256-1539 Time Zone: Pacific Standard Time