Disabled facilities
Terminal 1 (domestic)
The entrance doors to Terminal 1 and between the individual halls are automatic. Therefore, it is easy for users of wheelchairs to move around throughout Terminal 1.
If wheelchair users need assistance, they should contact the ticket offices or service center in gate 6.
Please contact your airline in advance if you need a wheelchair.
Terminals 2 and 3 (international)
Before departure
If assistance is needed, including assistance all the way to the aircraft, you should tell the staff when booking your ticket.
Disabled parking
More information is available on our Web pages on parking.
On departure
The airline staff will help at check-in and baggage handling if the service has been booked with the airline or travel agency before departure. The staff can also help passengers through security check and all the way to boarding the aircraft – either in a wheelchair or in an electric car.
Please contact your airline in advance if you need a wheelchair. All doors are automatic, and there are lifts between the various floors of the terminal Wheelchair accessible toilets are available in all areas of the terminals (see map). The waiting area in the transit hall has a magnetic induction loop (see map).
Electric wheelchairs
Remember to ask the airline whether your flight can carry electric wheelchairs.
The passenger’s own wheelchair must be delivered to the airline at check-in and will then be sent either as overweight baggage or as cargo. If you choose to send it as cargo – which is the cheaper solution – the wheelchair must be checked in not later than four hours before departure.
You should bring along documentation from the producer or importer of the battery showing whether it has been tested according to the rules on dangerous goods.
Collapsible wheelchairs
Passengers can normally use their own wheelchair all the way to the departure gate. The wheelchair will then be placed in the baggage hold and be returned in the airport of arrival together with the other checked baggage.
Please contact the airport of arrival to obtain information on their facilities for disabled persons. The wheelchair will be carried free of charge and is not included in your free baggage allowance.
Services and shopping in the international terminals
It is possible to get around all over the terminals in a wheelchair as the doors are wide and do not have doorsteps.
There are waiting areas in quiet areas designed specially for the elderly and disabled who need assistance.
Passenger escort service
One relative is allowed to escort children and disabled persons all the way to the gate. The escort passport is issued by the service information desk in Terminal 3 against the presentation of photo ID. If the passenger is travelling to a non-Schengen destination, the escort must bring along both photo ID and a valid passport.
You can get more information on the escort service from your airline.
Toilets
There are wheelchair accessible toilets in all terminals.
Accompanying Special-needs Passengers
Passenger Escort Service – an offer to passengers with special needs:
Only passengers from airlines handled by SGS, Air Greenland or Atlantic Airways can use this facility. Passenger Escort Service must be approved in advance by the specific Handling Company or Airline.
Here you can check which airlines offer services for special-needs passengers.
children and young persons (under 17) travelling alone disabled persons or other persons considered to have special needs
Under the Passenger Escort Service, one and only one person (relative, friend or acquaintance) can escort passengers needing assistance through the transit area and all the way to the flight departure gate. Passenger Escort passes can be issued in the period 6.00 a.m. to 10.00 p.m.
For further information about similar arrangements in non-SGS handled airline companies, Air Greenland or Atlantic Airways please contact the airline in question.
How to get a Passenger Escort pass to the Schengen area
After baggage check-in you can get a Passenger Escort pass at the Service Information counter in Terminal 3 against the presentation of valid photo ID, which you must leave at the counter for pick-up when you leave the airport:
danish citizens: passport or driving licence non-Danish citizens: passport, Danish alien passport or Danish residence permit with your photo if the passenger is travelling to a non-Schengen destination, the passenger escort must bring along both photo ID and a valid passport
How to get a Passenger Escort pass to the Non-Schengen area
After baggage check-in you can get the Passenger Escort pass from the Service Information counter in Terminal 3 against presentation of valid ID and a valid passport, a Danish alien passport or a Danish residence permit with your photo.
your ID will be kept at the Service Information counter for pick-up when you leave the airport you must present your passport and Passenger Escort pass at passport control you will not get a Passenger Escort pass unless you bring along your passport
In order to get access to the transit area you must:
accompany the passenger through security control and go through the same security control procedure as passengers do present your Passenger Escort pass to the security staff and have the pass checked electronically follow instructions from the security staff (use card reader) do not bring along hand baggage to the transit area. However, you may bring along a small bag for personal papers and the like
In the transit area, you must observe the following rules:
the Passenger Escort pass must be carried visibly until it is returned at the Service Information counter if the passenger you escort is eligible to shop duty free, you are not allowed to receive the products purchased; doing so would be considered smuggling you must contact the staff at the counter in the departure gate not later than 30 minutes before departure you will not be allowed to escort the passenger on board the aircraft you will not be allowed into the area where special control is made, including extra security control you must leave the transit areas immediately after flight departure (through passport control, where you must return a copy of your Passenger Escort pass request) through the green customs exit if your have escorted a passenger travelling to the Schengen area, the copy must be returned to the Service Information counter you must return your Passenger Escort pass to the Service Information counter, so that they can register that you have left the area
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