Louis Armstrong Intl (MSY) Guide - New Orleans Flights

General Information





Central Standard ...
(GMT -5 hrs)

504 464 0831

504 464 1264


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New Orleans - Driving Directions

From New Orleans, take I-10 west and then the exit for the Airport Access Road, which leads directly to the terminal.

Next: New Orleans Public Transport »

New Orleans - Public Transport

Taxicabs: A cab ride costs $28.00 from the airport to the Central Business District (CBD) for one or two persons and $12.00 (per passenger) for three or more passengers. Pick-up is on the lower level, outside the baggage claim area. There may be an additional charge for extra baggage. $1 fuel surcharge added to total fare.

Airport Shuttle: Shuttle service is available from the airport to the hotels in the CBD for $13.00 (per person, one-way) or $26.00 (per person, round-trip). Three bags per person. Call 1-866-596-2699 or (504) 522-3500 for more details or to make a reservation. Advance reservations are required 48 hours prior to travel for all ADA accessible transfers. Please call well enough in advance for the specially-equipped shuttle to be reserved. For group reservations of 10 or more people please dial 1-866-596-2699. Ticket booths are located on the lower level in the baggage claim area. $2 fuel surcharge added to total fare.

Airport Limousine Service: Non Scheduled walk up limousine and sedan service available from the airport to the Central Business District (CBD) and the French Quarter. The rate is $35.00 for one or two people and $10.00 per additional passenger for up to 8 passengers (total vehicle capacity). Limousine information desks are located on the lower level baggage claim areas.

Amtrak: Union Station is located at 1001 Loyola Avenue. Amtrak does not provide transportation to or from the airport. Passengers should use limousine, public bus, or taxi service to reach the station.

Coastliner/Mississippi Coast Service: Coastliner is not operating from Armstrong International at this time.

Greyhound: Greyhound Bus no longer serves Armstrong International Airport. The closest location is the Downtown Bus Station at 101 Loyola Avenue, New Orleans, 70113. For information fares and scheduling, call (504) 525-9371 or toll free 1-800-231-2222.

Jefferson Transit: The Airport-Downtown Express (E-2) Bus picks up outside airport Entrance #7 on the upper level.

Bus Fare: The fare for Airport-Downtown Express (E-2) is $1.10. The fare boxes will accept $1, $5, $10, $20 dollar bills and all U.S. coins. The fare boxes will provide change in the form of a value card that can be used for future fares.

About the Airport-Downtown Express (E-2) Route: The Airport-Downtown Express (E-2) provides service from the Louis Armstrong New Orleans International Airport in Kenner, down Airline Drive into New Orleans. The Airport bus stop is on the second level of the Airport, near the Delta counter, in the median (look for the sign and bench). At Carrollton at Tulane it connects with RTA's 27-Louisiana and 39-Tulane buses. (Visit the RTA website to check their current schedules.)

For more information on public transit in the area, visit the Jefferson Transit website, www.jeffersontransit.org, or the RTA website www.norta.com.

Northshore Airport Express: Provides shuttle service to/from the North shore and the Airport. Our rates now begin @ $35.00 to Covington hotels and $41.00 to a home in Covington, Mandeville, Madisonville and Abita Springs. Cost is for one person. We give discount for more than one person. Advance reservations required. Round-trip discounts offered. Call 985-386-3861 for reservations or more information.

Reliant Transportation Group: Provides ground transportation between Louis Armstrong International Airport and Baton Rouge, La. including Gonzales, Prairieville, Port Allen, Baker, Denham Springs and Zachary. Prices start at $90 One Way for one or two guests. Call for group pricing at: 1-866-925-8110. 48 hour advance reservations requested. www.relianttransportation.com

Next: New Orleans Car Parking »

New Orleans - Car Parking


Tired of circling until your party arrives and meets you curbside. Take advantage of our Short Term Parking Garage. At $2 for the first hour it's a steal. No more circling, just park and meet your party and get back to your car within an hour. It's a great deal with less hassle.

Ticketless Parking is now available. No need to pull a ticket when you park at either garage at Armstrong International. Insert a credit card into the machine as you enter either garage. The computer will record your license plate and return your credit card to you. When you're ready to leave, pull up to any of the XPress Pay lanes and insert the same credit card. Your total cost will be calculated and a receipt printed at the exit. It's fast and easy. No need to wait in line for a cashier. Go Ticketless!

The Airport offers a 3,000 space short-term parking garage and a 2,500 long-term parking garage on site. DUE TO HEIGHTENED SECURITY AT THE AIRPORT ALL VEHICLES ENTERING THE PARKING GARAGE ARE SUBJECT TO SEARCH.

Next: New Orleans Car Hire »

New Orleans - Car Hire

Automobile Rental: There are 7 rental agencies (ALAMO, AVIS, BUGET, ENTERPRISE, HERTZ, NATIONAL CARRENTAL and THRIFTY) with offices on the lower level of the airport. Check with each company for rates.

Next: New Orleans Info And Helpdesks »

New Orleans - Info And Helpdesks

Visitor Information

Visitor Information Services are located in the West Lobby (504) 464-2752. Information Booth is open from 8:00 a.m. to 6:00 p.m. daily. All Visitor Information Service Representatives are bilingual or multilingual. Passengers needing assistance in a foreign language, not provided by Visitor Information Services, can contact the Red Cross Language Bank 24 hours a day at (504) 586-8191. The Visitor Information Services are maintained by the Audubon Institute.

Lost and Found

Airport Operations retains items that have been lost in the public areas of the terminal (with the exception of the concourse Checkpoints which is operated by the Transportation Security Administration). The office is located on the Upper Level in the West Lobby near Concourse C. The office is open 24 hours a day. You can contact them at (504) 464-2671 or (504) 464-2672. Items that have been turned in to Lost and Found are donated to charity after 30 days.

Persons losing items in the airline exclusive areas (i.e. ticket counters, gate areas, or airplanes) should check with that particular airline’s baggage office located on the Lower Level.

For items that may have been left at the security checkpoints, please contact the the Support Operations Center at 504-463-2252. Passengers can expect a next business day response from TSA.

Next: New Orleans Airport Facilities »

New Orleans - Airport Facilities

Advance Baggage Check-in

With Advance Check-In! travelers flying into New Orleans to board a cruise can check their luggage at the New Orleans airport and it will be delivered directly to the dock. This service is also available for passengers wishing to have their luggage transferred from the ship to the airport after their cruise ship has arrived back in New Orleans.

This service allows travelers to enjoy a free day in the French Quarter, take in the sights, and of course, enjoy some of the fabulous food for which the city is known.

Their local office is located near baggage claim belt #1 on the Lower Level. For more information please visit www.advancecheckin.com" rel="nofollow" target="_blank">www.advancecheckin.com

Airline Lounges

Delta Air Lines has a Delta Crown Room located between gates 2 & 4 on Concourse D.

Financial Services

Whitney National Bank is located in the Ticket Lobby next to the U.S. Post Office. Services offered include cash advances on credit cards, travelers checks, money orders, foreign currency exchange, and ATM machines. Hours of operation are:

Monday-Thursday 8:30 a.m. to 3:00 p.m.

Fridays 8:30 a.m. to 5:30 p.m.

Saturdays, Sundays, and Holidays (closed)

ATM machines are located in the East Lobby near Concourse B, in the ticket lobby next to the bank, in the West Terminal, on the Lower Level near the Southwest Airlines Baggage Claim, and on the Lower Level near the Charter Baggage Claim.

TravelEx America Business Center is open daily from 6:00 a.m. until 5:00 p.m. It is located in the Ticket Lobby near the U.S. Post Office. It offers travel insurance, foreign money exchange, photocopies, fax services, emergency cash, and wire money transfers. The Money Gram section of the office closes at 4:30pm.

Internet Access Points

All payphones in the terminal have data jacks so you can use a laptop to connect to an internet service provider or a business intranet. The data jacks only support toll free numbers (i.e. 1-800 numbers).

Wireless hotspots are located in:

Delta Crown Room on Concourse D, Service is provided by (T Mobile) www.t-mobile.com/hotspot" rel="nofollow" target="_blank">www.t-mobile.com/hotspot" rel="nofollow" target="_blank">www.t-mobile.com/hotspot" rel="nofollow" target="_blank">www.t-mobile.com/hotspot / West Lobby in front of PJ's Coffee (Free with purchase from PJ's)

AT& T has sit-down Internet Kiosk Terminals located on each concourse. The cost is 25 cents per minute with a one dollar (USD) minimum.

Louisiana Tax Free

Louisiana Tax Free Shopping is designed to promote international tourism in Louisiana by giving a refund on sales taxes at participating merchants. It applies to those who can show a foreign passport, an international travel ticket and who will be in the country for less than 90 days. All shops in the airport have tax free shopping as well as selected businesses throughout the city. Refunds or further information can be obtained at Tax Free Counter located on the Upper Level of the main terminal. For more information contact them at (504) 467-0723 (Hours: 7:00 a.m. to 6 p.m. daily except Mardi Gras and Christmas). E-mail at LTFS@ bellsouth.net

Post Office

A post office is located in the Ticket Lobby. This is for drop off only. The window service is closed.

Smoking Areas

Smoking is prohibited in all areas of the airport terminal with the exception of those restaurants/bars that serve alcohol. There is at least one lounge on each concourse and in each end of the airport terminal.


Concourse A is located on the east side of the airport. The lockers on this concourse are located near gate A1. The following concessions are available on Concourse A:

1. Ben & Jerry's Ice Cream

2. Lucky Dog (hot dog stand)

3. Snack Bar

4. CA One Snack Bar

5. WH Smith News and Gifts


Concourse B is located on the east side of the airport. The lockers on Concourse B are located near gate B8 The following concessions are available on Concourse B:

1. Lucky Dog (hot dog stand)

2. The Grove - Natural Snacks

3. Rhine Chepaux

4. WH Smith News and Gifts

5. The Praline Connection

6. Live Oaks Bar

7. Ben & Jerry's Ice Cream

8. Jester's Express

9. CA One Snack Bar

10. Subway


Concourse C is located on the west side of the airport. The lockers on Concourse C are located just before Gate C1 International arrivals will park at gates C1 or C3, but

passengers should be met outside of customs

in the Baggage Claim area.

The following concessions are available on Concourse C:

1. The Grove - Natural Snacks

2. Live Oaks Mini Bar

3. Haagen Dazs

4. Lucky Dog (hot dog stand)

5. WH Smith News and Gifts

6. CA One Snack Bar


Concourse D is located on the West side of the airport The lockers on Concourse D are located near Gate D3 The Delta Crown Room is near Gate D4 The following concessions are available on Concourse D

1. WH Smith News and Gifts

2. The Grove - Natural Snacks

3. Lucky Dog (hot dog stand)

4. Haagan Dazs

5. CA One Snack Bar

Next: New Orleans Conference Facilities »

New Orleans - Conference Facilities

The Hilton New Orleans Airport (tel: 504 469 5000) nearby offers a business centre, a high-tech amphitheatre, and a dedicated business concierge. TravelEx America Business Center is located in the Ticket Lobby and offers foreign money exchange, photocopies, fax services, emergency cash, and wire money transfers. Wireless Internet is located in the Delta Crown Room and Airtran Gate C9 on Concourse C. The Delta Crown Room on Concourse D is for business passengers.

Next: New Orleans Handicapped Facilities »

New Orleans - Handicapped Facilities

The airport is wheelchair accessible and toilets for the disabled are located throughout the airport terminal. There are nine TDD telephones in the airport for the hearing impaired. The TDD line (Tel:(504) 463 1057) in the airport provides information. If you require special assistance advise the airline of your disability and needs at the time of booking. Contact the airline a day prior to travelling to confirm your requirements.

Next: New Orleans Wireless Lan »

New Orleans - Wireless Lan

FREE WiFi at PJ's coffe located in West Lobby.

Next: New Orleans Hotels »

New Orleans - Hotels

There are no on-site hotels.

Nearby hotels:

Hilton New Orleans Airport

901 Airline Drive, Kenner, Louisiana, United States 70062

Tel: +1-504-469-5000 Fax: +1-504-466-5473

There is nothing typical about the Hilton New Orleans Airport hotel except its location. Adjacent to the Louis Armstrong International Airport, the Hilton New Orleans Airport hotel is "Beyond Business as Usual". As the premiere full service hotel in the airport area of Kenner, Louisiana, Hilton New Orleans Airport hotel features 317 well appointed guest rooms and two hospitality suites. Our Kenner, Louisiana hotel also features 21,564 square feet of professionally equipped meeting space including a high-tech amphitheater, a dedicated business concierge and a self-service business center available on a 24-hour basis.

The Hilton New Orleans Airport hotel boasts fine dining in Café La Salle, the ever popular Second Line Sports Edition Lounge. River Blends, located in the hotel lobby, proudly serves Starbucks coffee. This Hilton hotel, located just 14 miles west of the heart of New Orleans, offers complimentary airport shuttle service and complimentary hotel parking to registered guests. It's an ideal spot for interviews, board meetings, seminars and special events.

Hilton New Orleans Airport is a deluxe, full service, executive class hotel located immediately across the street from Armstrong International Airport with easy interstate access. Just 14 miles west of the heart of New Orleans.

Best Western New Orleans Inn At The Airport

1021 Airline Hwy

KENNER, LA, US 70062

The Best Western New Orleans Airport is a tourist class hotel aptly situated across from the New Orleans International Airport and 13 miles from the French Quarter. This hotel is also conveniently located to area attractions such as the Mississippi River, Mardi Gras Parades, Lafrenieze Park and Elmwood Business Park. Shopping fans can indulge themselves at the Tax-free Shopping Mall located three miles from the hotel.

The famed River Road Sugar Cane and Cotton Plantations are a comfortable 10 kilometers away from the hotel. The Audubon Park and Zoo, which is one of America's top five zoos is 10 miles away. The hotel's comfortable and attractively furnished guest rooms offer you many of the comforts of home. These fine accommodations are complemented by unparalleled service from the well-trained staff. The Best Western New Orleans Airport is minutes to fine dining, shopping and entertainment venues. Insiders note that the lobby closes at 11 p.m. until further notice.

Holiday Inn Select




Hotel Front Desk: 1-504-5241881 | Hotel Fax: 1-504-5281005

Louis Armstrong International Airport (MSY)

Distance: 15 MI / 24.14 KM North East to Hotel Taxi Charge (one way): $28.00 (USD) Time by taxi: Approximately 20 min

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